Shipping Policy

Last Updated: [06/20/2026]

At Antrux, we are committed to providing a smooth and reliable shopping experience for customers worldwide. We proudly offer international shipping to customers in many countries and regions around the world.

Please review the information below regarding our shipping process, delivery times, and related policies.

1. Worldwide Shipping Availability

We currently ship to most countries worldwide.

If your country or region is not available during checkout, please contact our customer service team at hello@antrux.com, and we will do our best to assist you.

Please note that shipping availability may be affected by:

• Local regulations
• Customs restrictions
• Remote delivery locations
• Transportation limitations

2. Free Standard Shipping

We offer free standard shipping on eligible orders worldwide.

Free shipping applies to regular products that meet our standard shipping requirements.

For certain products, including but not limited to:

• Oversized items
• Heavy products
• Large outdoor structures
• Custom-made products
• Special handling items

additional shipping charges may apply.

If additional shipping fees are required, we will contact you before processing your order to confirm the cost and obtain your approval.

3. Order Processing Time

Orders are typically processed within:

[7–13] business days

after payment confirmation.

Processing times may vary depending on:

• Product availability
• Customization requirements
• Seasonal demand
• Order volume
• Manufacturing schedules

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

4. Estimated Delivery Times

Delivery times vary depending on your location, shipping method, and customs procedures.

Estimated delivery times:

Please note that delivery times are estimates only and are not guaranteed.

Delays may occur due to:

• Customs clearance
• Weather conditions
• Transportation disruptions
• Carrier delays
• Local delivery conditions

5. Tracking Your Order

Once your order has shipped, we will provide tracking information whenever available.

You can track your order using:

• The tracking link provided in your shipping confirmation email
• Your account dashboard (if applicable)

Please allow [7–10] days after shipment for tracking information to become active.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your destination country.

Unless otherwise stated:

• Customers are responsible for any customs duties, taxes, or import fees charged by local authorities.
• These charges are not included in the product price or free shipping offer.
• Customs policies vary by country, and we recommend checking local regulations before placing an order.

[Optional: If you offer Delivered Duty Paid shipping, replace this section accordingly.]

7. Oversized and Heavy Items

Some products require special transportation arrangements due to their size, weight, or handling requirements.

Additional shipping fees may apply to:

• Oversized packages
• Heavy products
• Large outdoor equipment
• Modular structures
• Bulk orders

If additional fees apply:

1. We will contact you after receiving your order.
2. We will provide the additional shipping cost.
3. Your order will only proceed after your confirmation.

If you choose not to accept the additional shipping fee, you may request cancellation before shipment.

8. Shipping Address Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check:

• Full name
• Delivery address
• Postal code
• Phone number
• Email address

We are not responsible for delays or additional costs caused by incorrect or incomplete shipping information.

9. Lost, Damaged, or Delayed Packages

We carefully package all orders to ensure they arrive safely.

If your package:

• Arrives damaged
• Is lost during transportation
• Has not arrived within the expected delivery timeframe

please contact us at hello@antrux.com with:

• Order number
• Photos (if applicable)
• Shipping details
• Description of the issue

We will work with you and the shipping carrier to resolve the issue.

10. Order Changes and Cancellations

If you need to change your shipping address or cancel your order, please contact us as soon as possible.

Once an order has been shipped, we may not be able to make changes.

11. Contact Us

If you have any questions about shipping, please contact us:

Email: hello@antrux.com
Customer Service Hours: AM 9:00- PM 10:00

We appreciate your trust and are committed to delivering your products safely and efficiently wherever you are in the world.

Thank you for choosing Antrux.